Touments will try its best to supply the lowest costs and also make the order shipped out as quickly as possible after we received all the payment , and we will set out to process your order and then ask the shipping company to deliver the goods in 24 hours in business days when all the items are prepared.

 

If we don’t ship your order in 24 hours, there must be some items are out of stock, then we will e-mail you via the e-mail address which you register on our site, then you can replace the out of stock items or accept our refund to your balance on our site and you can use it for your next order from www.touments.com.

 

After shipping out your items, we would update the order status to "shipped", with email notification. Normally your order will arrive within 4-9 business days. We do not deliver on public holidays. There are usually considerable postal delays if there are public holidays at your end, so please take this into consideration.

 

Most wholesale orders are shipped by ems and dhl(economic) (except some special countries), we will give you a tracking number. You can track your parcel by visiting ems and dhl tracking system. If you’d like to use other express post service, please contact our online customer service, they will provide you the prices, and when you place the order you can select ems or dhl, but we will calculate the shipping fee according to the shipping method you select and update the new shipping price for you.

 

We suggest you to use china post air cargo (register mail) to ship, if you are impatient. For air cargo, we will calculate your shipping fee basing on every 100 gram, it is different from ems 500 gram. So it will be more cost-effective, if you just order few pieces.

 

After you receive the order, please check the quality and the quantity of the items you order from touments. If there are any problems please feel free to contact us at onece.


Update on service information during the new coronavirus (COVID-19) epidemic

In light of the new coronavirus epidemic, if you have any questions about your order, please refer to this FAQ. If you have any other questions, please contact us.

Can you still deliver packages now? This is particularly the case where the place of shipment is strictly controlled, such as Italy.

can.Because when you browse touments, the fashion boutiques you see are selected from more than 50 countries in the world's buyers or partner brands, and then we help deliver to customers in 190 countries. 

Although there may be a slight delay in shipping to and from the quarantined country, we will continue to adhere to service standards, promptly notify you of any changes in expected delivery times, and actively maintain your shopping experience.

Is it safe to receive packages from a new coronavirus (COVID-19) outbreak area?

Safety. Customer safety is our top priority. The World Health Organization (WHO) has stated that it is safe to receive packages, so we will actively follow the official recommendations of the WHO.

In addition, we will pay close attention to the latest guidelines of the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), local governments and public health agencies, and follow the instructions to make corresponding adjustments. Your safety will be at the heart of everything we do.